We Have Answers

Please check the Visit page for hours, transportation, accessibility, and more information about getting here. If we haven’t answered your question there or below, feel free to contact us.


What is your COVID policy?

Please check here for current information.

How do I find out about upcoming events?

You can view our full events calendar here. Be the first to know about new shows by signing up for our email list and following us on Instagram, Twitter, and Facebook.

How can I get tickets to one of your shows?

There are three ways to purchase tickets: online, over the phone (215-222-1400), and at the Box Office. Visit our Box Office at 3025 Walnut Street to purchase tickets with no fees (cash only, excludes Mezzanine).

Etix is our only official ticketing partner. Please be cautious of third party ticketing websites and social media scammers. We are not responsible for tickets not purchased directly through World Cafe Live/Etix.

Tickets previously purchased through WCL’s past platforms (Eventbrite, SeeTickets) will remain valid. No action is required.

Will tickets be available at the door?

If an event is sold out, tickets will NOT be available at the door. We highly encourage you to purchase tickets in advance. Tickets will only be available at the door for non-sold out shows. You can always call our Box Office at 215-222-1400 to check on a specific event.

Are your shows seated?

We have flexible seating arrangements that vary by performance. Some events are fully seated with chairs in rows, at tables, or a mix of both. Some shows are standing room only on the floor, and some shows have both standing and seating options. Take a look at the map on the individual event’s ticketing page, or contact us with any questions about a particular show.

Are all ages allowed?

Most shows at WCL are all ages, with a few exceptions. Any age restrictions will be listed on the event’s ticketing page. Valid ID must be present to purchase alcohol in designated areas.

Can I get a refund?

Ticket purchases are non-refundable. In the event of a cancellation or postponement, refunds will be available at point of purchase and all ticket buyers will be contacted. If you wish to transfer your will call tickets to another person, please contact our Box Office.

Do you serve food? Is there a minimum?

The Lounge at WCL is a full-service restaurant and bar open to all for dinner and happy hour, and continues to offer food service throughout evening events. The Music Hall offers a rotating menu based on the event, but you’re always welcome to dine in The Lounge before heading down. We encourage you to arrive early and make reservations, as our kitchen often gets busy closer to show time.

We do not currently have a food and beverage minimum for shows, but in some cases where seating is limited we may make unreserved tables available for diners only so that they can have a comfortable meal.

Is World Cafe Live ADA accessible?

All levels of the venue are accessible by our central elevator. If you are using a wheelchair or mobility device, we recommend entering through the lower level on 31st Street. Please feel free to reach out ahead of time (boxoffice-phl@worldcafelive.com) with any specific needs so that we can best accommodate you.

Where can I smoke?

World Cafe Live is a non-smoking venue–that includes e-cigarettes and vaping of all kinds. There are safe, well-lit areas on both levels outside the building for smokers. Re-entry is permitted with a wristband.

Is there a lost and found?

If you’ve left your credit card, umbrella, jacket or any personal item at the venue, promptly call our Box Office at 215-222-1400. All items must be picked up in person. Please have valid ID for credit cards.

Do you sell gift cards and merch?

Sure do! You can purchase gift cards in person at our Box Office, or online here. World Cafe Live merchandise, including t-shirts, hats, hoodies, and more, can be purchased online here.

How do I get my band to play at WCL?

We love discovering new talent at our monthly Philly Rising open mic nights on first Tuesdays, and at our annual beta hi-fi Emerging Music Festival each summer.

Otherwise, to be considered for a gig at WCL, email booking@worldcafelive.com with the artist name, projected draw, history in Philadelphia, and a link to music (no attachments.) Physical press kits are discouraged, and no phone calls will be accepted for new bookings. Due to high volume of submissions, not all emails will receive a response–we’ll contact you if we’re interested.

Can I rent the venue for my Wedding/Bar Mitzvah/Fundraiser/Conference?

We’d be honored — you bring the guests, we do the rest! Visit our Special Events + Rentals page for more information and to inquire about hosting your special event at World Cafe Live.

Is World Cafe Live run by WXPN?

Although we share a building and a passion for the nurturing and preservation of great music, we’re just friends. In our unique partnership, World Cafe Live provides a physical platform for artists heard on the airwaves. We license our name from WXPN’s nationally syndicated program World Cafe, but we’re two separate organizations.

I heard World Cafe Live is a nonprofit. Where can I find more about that?

Indeed we are! To read more about our mission and vision, visit the About page. Check out the Education section to learn about our music education and community engagement efforts. You can also find ways to Support Us here.

How can I bring my school to a Bridge Session/Education program at WCL?

For detailed information, head over to the Education section of our website. You can also reach out to our Program Coordinator at program@liveconnections.org with inquiries.

Are you hiring?

Head over to our Employment page to find out what current full-time, part-time and internship positions we may have open.

Can I volunteer?

Thanks for asking! We do not currently have a volunteer program, but stay tuned for opportunities to get involved.