We appreciate that you are just as excited as we are to get back to in-person events! Although there is not currently a one-size-fits-all solution, we are joining arts organizations across the country in implementing temporary precautions we feel keep everyone as safe as possible while still allowing us to experience live music together. Please read below to be prepared as you make plans to join us this fall.
Until further notice, all guests will be required to show proof of full COVID-19 vaccination for entry to World Cafe Live. Negative tests will not be accepted at this time. Additionally, all guests will be required to wear a face mask throughout the building except while actively eating or drinking. All WCL staff members will be fully vaccinated and masked at all times.
As always, we’re committed to providing a safe and comfortable experience for our staff, artists, and guests. We will continue to closely monitor local guidelines and national industry standards as well as stay in contact with other venues around the city. The situation is ever-changing and we’ll evaluate and update our policy accordingly.
If you’re coming to a show during our first few weeks back, please arrive early and expect increased wait times. These will be our first events at WCL in over 18 months, and we’re doing everything we can to make sure things run smoothly. We welcome your feedback–please feel free to contact us with any questions or concerns.
Thanks for your patience, support, and understanding as we navigate these ongoing challenges. Your cooperation is essential to ensuring a safe and sustainable return to live music!
[LAST UPDATED 9/23/21]
What can I expect when I visit WCL?
When you arrive, please have your proof of vaccination and matching photo ID ready to be checked by security at the main entrance. Once inside, make your way to The Lounge (upstairs) or The Music Hall (downstairs) with your ticket and ID.
Plan to arrive early as wait times may be longer than usual; doors & show times can be found on individual ticketing pages. If you are in line at the door, box office, merch table, or bathroom, we ask that you please respect reasonable social distancing.
Masks must be worn by all guests except while actively eating or drinking. You may pull your mask off to take a sip or grab a bite, but prolonged periods of mask removal will not be allowed.
All WCL staff members will be fully vaccinated and masked at all times.
What forms of vaccination proof are accepted?
Please be prepared to show your vaccination record card OR a legible copy / digital photo of your vaccination record card along with matching photo ID. Your final dose must be administered at least 14 days prior to the event.
What types of face masks are required?
You must wear a snugly fitting face mask that covers your nose and mouth at all times in all areas of the venue, except while actively eating or drinking. Bandanas, gaiters, and face shields will not be permitted.
Which shows require proof of vaccination?
As of 9/23/21, ALL shows at World Cafe Live require proof of full vaccination for entry until further notice. This policy is subject to change. Events presented by World Cafe Live at other venues may have different requirements; please visit the venue’s website for more information.
What if my vaccine card is lost or damaged?
A physical copy or digital photo of your vaccination record card will be accepted; we encourage you to have multiple backups just in case. If you have lost your original card and do not have a copy, please see below.
Philadelphia residents can contact Philly’s COVID Call Center at (215) 685-5488 or email@example.com. If you were vaccinated elsewhere in Pennsylvania, contact the Pennsylvania Statewide Immunization Information System at (877) 774-4748 or firstname.lastname@example.org. New Jersey residents should visit here.
Where can I get the COVID vaccine?
Click here to find a COVID-19 vaccine site near you.
Are refunds available?
By purchasing tickets, you acknowledge that everyone in your party will follow any regulations in place on the date of the show, and will not be entitled to a refund for noncompliance. These regulations are subject to change.
If you have questions about a previous ticket purchase, please contact email@example.com or call 215-222-1400. Refunds will not be issued for any purchases made after we announced our vaccination policy on 8/30/21. Please note that due to limited staffing, response times may be longer than usual.